Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at maddoxrouge2258@outlook.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at maddoxrouge2258@outlook.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at maddoxrouge2258@outlook.com.
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Return EligibilityAll unused, unwashed, intact merchandise with complete original packaging and attached brand tags may be returned within 30 calendar days after delivery scan confirmation. Custom personalized goods, clearance markdown products, digital downloads, gift cards and opened beauty hygiene items are final sale and cannot be returned or exchanged.
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Return Application ProcessSubmit an email including your full order ID, clear item photos and specific return reason to our support email box. Our customer service team will respond within 24 working hours and issue formal return authorization plus printable shipping labels after review approval.
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Shipping Cost Rules
- Damaged, defective or incorrectly shipped items caused by our warehouse error: We cover all return shipping fees completely.
- Returns requested for personal preference, improper size selection or color mismatch: Customers undertake all return delivery fees; original shipping charges paid at checkout are non-refundable.
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Refund Processing TimelineOnce our warehouse receives and passes quality inspection on returned items, funds will be refunded to your original payment channel within 5–7 business days. Any refund delays resulting from bank internal review processes are not within our scope of liability.
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Damaged & Defective Item Claim RulesCustomers must send defect photos and corresponding order number to support email within 48 hours upon parcel receipt. We offer free replacement shipments or full order refunds once damage validation is finished, with no extra charges for affected buyers.